Care

To keep your ICT infrastructure stable, fast and efficient and to maximise the benefits, proper management is a must. The specialists of BKM can shoulder this entire burden - or just some of it. You can order à la carte from a wide range of support services, guaranteed by the expertise of our IT specialists. You can choose the service level agreement (SLA) that best suits you.

These are our care services in a nutshell:

• Access to the call desk
• 24/7 proactive monitoring
• Monthly reports with trend analysis of your ICT infrastructure
• Remote control software to take over your systems and devices remotely
• Troubleshooting advice: in case of a problem, it is quickly linked to the correct knowledge base article whereby the resolution time is reduced to a minimum
• Licences for anti-virus and anti-malware (if applicable)
• Service review meetings: based on our trend analysis of your infrastructure, we will discuss with you our recommendations to achieve an up-to-date and efficient operation
• Proactive maintenance: to always keep your infrastructure running in optimal conditions, together with a network operations centre, we guarantee proactive management of your ICT infrastructure
• Incident management: in the Gold 8x5 formula, we are ready to resolve any problems with your back-office infrastructure during business hours, 5 days a week. In the Gold 24x7 formula that is even extended to 7 days per week, day and night.