Cases

VMAG needed uniformity in Belgium. After a number of acquisitions, the company grew at a rapid rate, which also meant that there were various outdated telephone systems in use that were time-consuming to manage. Each location worked independently – without a central telephony platform or contact centre and without central reporting.

The City of Hasselt needed a communications system that better matched its customer experience goals. By updating their communications technology, they were able to centralize and improve multiple functions and provide citizens with better overall service.

Due the change and the optimisation of the provincial services, Limburg Provincial Council wanted more flexible user management via a subscription-based solution, to enhance the user experience and improve operational efficiency.